Best Management Practice Training and Consultancy

ITIL SERVICE DESIGN ONLINE TRAINING COURSE

The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.


The Service Design course covers principles and processes that allow service providers to create services that meet business needs now and in the future, with minimum re-work.

 

  • Study online at your own pace
  • 90 or 150 days online access
  • Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support available via email
ITIL Service Design

Please select the number of days access that you require.

Access Days

Course Contents

19 easy to absorb lessons
Study duration: 21 hours mandatory study, also 21 hours self-study with the Service Design core volume is recommended

 

Topics included…

  • Introduction to Service Design
  • Service Design principles
  • Service Design processes:
  • Service Catalogue Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management
  • Design Coordination
  • Service Design technology-related activities
  • Organising for Service Design
  • Technology considerations
  • Implementing and improving Service Design
  • Challenges, critical success factors and risks
  • Preparing for the exam

ITIL Service Design e-Learning Examples

Pre-Requisites

  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 2 years IT experience is desirable
  • 21 hours of self-study using the Service Design core volume is recommended

Exam Details

  • Exam duration: 90 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored.
  • Exam pass mark: 70% (28/40 marks across 8 questions)
  • Exam language: extra time is available for non-native English speakers.  Contact us for current translation availability
  • Exam value: 3 ITIL credits
  • Exam vouchers sold separately to training

Need to talk?

 

Call us free on:

0800 246 1 468

E-mail:

enquiries@zindiak.co.uk

 

Write:

Zindiak Limited

83 Ducie Street

Manchester
M1 2JQ

 

Or use our contact form.

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