Best Management Practice Training and Consultancy

ITIL SERVICE STRATEGY ONLINE TRAINING COURSE

The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.


The Service Strategy course covers principles and processes that allow service providers to understand and meet business outcomes.

 

  • Study online at your own pace
  • 90 or 150 days online access
  • Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support available via email

Course Contents

  • 22 easy to absorb lessons
  • Study duration: 21 hours mandatory study, also 21 hours self-study with the Service Strategy core volume is recommended

Topics included…

  • Introduction to Service Strategy
  • Service Strategy principles
  • Service Strategy processes:
  • Financial Management for IT services
  • Service Portfolio Management
  • Demand Management
  • Business Relationship Management
  • Strategy Management for IT services

ITIL Service Strategy e-Learning Examples

Pre-Requisites

  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 2 years IT experience is desirable
  • 21 hours of self-study using the Service Strategy core volume is recommended

Exam Details

  • Exam duration: 90 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored.
  • Exam pass mark: 70% (28/40 marks across 8 questions)
  • Exam language: extra time is available for non-native English speakers.  Contact us for current translation availability
  • Exam value: 3 ITIL credits
  • Exam vouchers sold separately to training

Need to talk?

 

Call us free on:

0800 246 1 468

E-mail:

enquiries@zindiak.co.uk

 

Write:

Zindiak Limited

83 Ducie Street

Manchester
M1 2JQ

 

Or use our contact form.

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