Continuity of services is essential for each organization. Planning, Protection and Optimization of services ensure continuity. The management of demand, capacity and availability plays a key role in this, making the module indispensable for everyone involved directly or indirectly in providing services or responsible for their functioning.
You are an IT professional, business manager or business process owner and form part of the operational staff in your organization. You would like to know more about managing demand, capacity, availability, safety, risks and IT Service Continuity Management and the associated service agreements. You contribute to a higher level of IT Service Management.
The certificate shows that you have knowledge of planning, protection and optimization in the field of IT Service Management. You know the guidelines for designing, implementing, supporting and improving the processes. You oversee the risks and critical success factors. The certificate is suited to a practical role.
*Or the Foundation certificate in IT Service Management (based on ITIL®) (version 2) in combination with the ITIL®Foundation bridge certificate.
Candidates can expect to gain competencies in the following areas upon successful completion of the education and examination components related to this certification:
And specifically in the following key ITIL® process and role areas:
Number of Questions: 8
Pass mark: 70%
Open book: No
Electronic equipment allowed: No