This module is for professionals involved with (commercial) offers and agreements for IT Service Management. Proper Service Level Agreements (SLAs) and contracts with suppliers prevent misunderstandings and ensure a smooth and timely delivery of services.
You are part of the operational staff and are involved in Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management or Business Relationship Management. This is particularly suited to service (or service-level) managers and portfolio managers.
Your role involves operational activities concerning offers, agreements, responsibilities and (service-level) agreements. The knowledge from this module will enable you to contribute to a higher quality of IT service support within the organization.
*Or the Foundation certificate in IT Service Management (based on ITIL®) (version 2) in combination with the ITIL®Foundation bridge certificate.
Candidates can expect to gain competencies in the following areas upon successful completion of the education and examination components related to this certification:
Number of questions: 8
Pass mark: 70%
Open book: No
Electronic equipment allowed: No