This module provides clarification and deals further with the principles, processes, activities, methods and functions of Service Transition. It is a practical module that concentrates on the main points and does not consider all details.
You are a CIO, Chief Technology Officer, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or a member of the supervisory staff. Your role involves dealing with or being responsible for Service Transition.
You will learn about Service Transition in order to organize and manage, though communication and change in organizations will certainly not be left aside. After obtaining the certificate, you will be able to progress to the role of Service Manager with the task of controlling the functions and processes within the Service Transition Lifecycle.
*Or the Foundation certificate in IT Service Management (based on ITIL®) (version 2) in combination with the ITIL®Foundation bridge certificate.
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components relating to this certification:
Number of questions: 8
Pass score: 70%
Open book: No
Electronic equipment allowed: No