IT Service Management is a continual process. This certificate concentrates on the management side of ITIL®, from the perspective of planning, implementation, strategic change and risk management. Participants consider IT Service Management over the long term.
A certificate for CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners. You are involved with monitoring the ITIL® Lifecycle and improving IT Service Management in your organization.
The certificate is compulsory for anyone wishing to obtain the ITIL® Expert certificate. ITIL® Expert is an initial requirement for becoming an ITIL® Master in IT Service Management.
*Or the Foundation certificate in IT Service Management (based on ITIL®) (version 2) in combination with the ITIL® Foundation bridge certificate.
Candidates are tested on the following categories:
Number of questions: 10
Pass mark: 70%
Open book: No
Electronic equipment allowed: No