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How to Prepare for the ITIL 4 Foundation Exam

How to Prepare for the ITIL 4 Foundation Exam

Gaining your ITIL 4 foundation qualification does not have to be a difficult process if you know how to prepare. Zindiak has a wealth of experience in this field and has designed courses around these qualifications to help you pass. So, how should you prepare for the ITIL 4 foundation exam?

To prepare for the ITIL 4 foundation exam you should:

  1. Start with a sample exam to test your current knowledge level 

  2. Focus your attention on the syllabus not the whole textbook

  3. Practice using our ITIL exam prep app

  4. Learn the exam question techniques and not just the knowledge

Keep reading to find out more about preparing for the ITIL 4 foundation exam as well as how long to study for the exam. 

Top Tips: Preparing for the ITIL Foundation Exam

Preparing for the ITIL foundation exam does not need to be too difficult if you follow our helpful tips. Take a read below to find out more about how best to prepare for the ITIL foundation exam and increase your chances of passing the first time. After all, preparation is key. 

Tip 1 - Start with a Sample Exam

If you’re about to prepare to take the ITIL 4 Foundation certification exam, it is likely that you are working in a job role that provides you with knowledge and experience that will be useful in the exam, such as Service Desk Agent. You may find that you have a lot of transferable knowledge and skills. Therefore we recommend starting your exam preparation by completing the first sample exam, which is included in our training courses.

 This will help you in two key ways:

  1. It will provide you with a baseline of your current ITIL knowledge, highlighting areas of weakness to focus on while studying.

  2. It will help you understand how your ITIL knowledge will be tested.

Tip 2 - Don’t Try to Learn Everything (Prioritise)

Another key tip for how to pass the ITIL 4 foundation exam is to prioritise. It may seem obvious, but we don’t advise trying to learn everything in the ITIL Foundation textbook at once because it may overwhelm you and not sink in. Instead, you should follow the ITIL Foundation exam syllabus so you are only learning what you could be tested on. 

Our training courses are designed strategically to help you focus, whilst also providing you a little extra information to aid your understanding as you learn. You can always go back and cover areas of particular interest in more detail after you have passed the exam.

Tip 3 - Practice, Practice, Practice

As previously mentioned, practice is essential to passing your ITIL foundation exam. You can utilise our ITIL 4 Exam Prep App and in particular, the syllabus topic questions to help you remember the key terms and definitions you will need to recognise in the exam. This takes some of the stress out of your revision because all of the questions are prepared for you so you can just focus on the learning. What’s more, due to following the syllabus, you can trust you are only taking in the knowledge that you will be tested on. 

ITIL 4 Exam Prep App

Mock Exams

When you think you’re ready to take the certification exam, use our ITIL 4 Foundation mock exam to test your knowledge. If you can score 80% or more in our mock you should be able to pass the certification exam. If you cannot pass it, then it can highlight any topics that you are weak at so that you can focus on them during your preparation. Use the second sample exam as your final check that you’re ready. Again you want to be able to score at least 80% to be confident in booking your certification exam. 

Mock Exam

Tip 4 - Exam Technique

The number one reason candidates select the wrong answer in an exam is because they are answering a question that hasn’t been asked! So please make sure you read the question carefully. You have an hour to answer 40 questions. Most candidates take between 20 and 40 minutes to complete the exam. If you are taking less than 20 minutes, you are significantly reducing your chances of success and it probably means you have not read the questions properly. 

If you’re not sure of the correct answer, we advise to start with what you’re most sure of. Many questions have two fairly obviously wrong potential answers, discount those first. Then you can focus on the two potential answers remaining. 

If you feel you’re taking too long on a question, select your best answer and flag the question to return to it at the end (time permitting). If you return to a question at the end and still aren’t sure: stick with your original answer.

Exam Technique Support

How Long to Study for the ITIL 4 Foundation Exam

Ultimately there is no set amount of time you should spend studying for the ITIL 4 foundation exam because it is down to the individual. Different people learn in different ways and therefore at different speeds. However, as a minimum, we recommend spending no less than 7 hrs preparing for the ITIL 4 exam. This is because you will need 2 hours 45 minutes to watch the course videos and each sample exam is up to one hour. Plus you will require time to review your answers. But we do not advise you to spend the minimum amount of time preparing as this does not guarantee the best outcomes. 

Is the ITIL 4 Foundation Exam Hard?

The ITIL 4 Foundation exam isn’t hard but you could fail if you don’t respect the exam and prepare properly. This is because it is not just based on knowledge but on how to answer the questions in the correct way. Do not assume you will automatically pass due to it not being a ‘difficult exam’. If you are taking the time to invest in the qualification it is best to give yourself the best chance of passing by preparing properly. 

To learn more about the common mistakes to avoid when studying for your ITIL 4 Foundation exam, read our recent blog: Common Mistakes to Avoid While Studying for ITIL 4 Foundation.

What is the Pass Rate for ITIL 4 Foundation?

The pass rates for the ITIL 4 foundation exam differ between different  ATOs (Accredited Training Organisations). The pass rate for Zindiak’s candidates is over 90%, with an average pass score of over 85%. This shows how our guided courses are designed in a way to help you prepare properly and have the best chance of passing your exam. 

ITIL 4 Foundation Training with Zindiak

Zindiak provides specialist training courses at a more affordable cost to help you pass your ITIL 4 foundation exam. Whether you want access to the course, mock exams or textbooks, we have got you covered. Feel free to contact us if you have any queries about the course or qualifications. 

 

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