Designed for every professional working with digital products and services.
ITIL® Foundation Version 5 is your essential guide to creating, delivering, managing and
improving digital products and services.
It enhances collaboration, optimizes product and service value, and offers a flexible
approach that can be integrated with agile, DevOps, and Lean practices, applicable across
all industries and organizations of any size.
The latest updates to the framework for ITIL® Version 5 include:
• a holistic approach to digital product and service management
• enhanced focus on value co-creation and customer experience
• integration with emerging AI technologies and modern ways of working

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