The learning outcomes of this module are as follows:
1. Demonstrate the use of the ITIL® guiding principles in decisions and activities.
2. Understand how to leverage digital strategy to react to digital disruption.
3. Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value.
4. Understand how an organisation uses Digital and IT Strategy to remain viable in environments disrupted by digital technology.
5. Understand strategic approaches made possible by digital and information technology to achieve customer or market relevance and operational excellence.
6. Understand the risks and opportunities.
7. Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy.
8. Understand how to implement the strategy.