Self-paced online training course including:
Any questions, please email us at support@zindiak.co.uk
Includes the Official PeopleCert Exam Voucher
The course and exam focuses on customer journeys.
You will learn how to:
1. target markets and stakeholders
2. foster stakeholder relationships
3. shape demand and define service offerings
4. align expectations and agree details of services
5. onboard and offboard customers and users
6. ensure continual value co-creation
7. realize and validate service value
Please select the REGION matching the address in your PeopleCert account.
VAT will be added at checkout for customers in UK and EU.
Exam prices are dependent upon the location where you will be TAKING THE EXAM:
PLEASE NOTE: PeopleCert will check the address in your PeopleCert account matches the exam voucher region when you register to take the exam.
An additional charge will apply if you need to change the region of your exam voucher.
| Region 1 | Region 2 | Region 3 |
| American Samoa Antarctica Bahamas Bahrain Barbados Bermuda Bouvet Island Brunei Darussalam Canada Cayman Islands China Cook Islands Dubai |
Åland Islands Andorra Australia Austria Belgium Croatia Cyprus Czech Republic Denmark Estonia Faroe Islands Finland France |
Afghanistan Albania Algeria Angola Anguilla Antigua and Barbuda Argentina Armenia Aruba Azerbaijan Bangladesh Belize Benin |
| Falkland Islands (Malvinas) | Germany | Bhutan |
| French Polynesia | Gibraltar | Bolivia |
| French Southern Territories | Greece | Bonaire, Saint Eustatius and Saba |
| Guam | Greenland | Bosnia and Herzegovina |
| Heard Island and McDonald Islands | Guernsey | Botswana |
| Hong Kong | Holy See (Vatican City State) | Brazil |
| Israel | Hungary | British Indian Ocean Territory |
|
Korea, Republic Of Kuwait Macao Malaysia Mayotte Nauru New Caledonia New Zealand Norfolk Island Northern Mariana Islands Oman Palau Panama Puerto Rico |
Iceland Ireland Isle Of Man Italy Japan Jersey Latvia Liechtenstein Lithuania Luxembourg Malta Monaco Netherlands Norway |
Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde Central African Republic Chad Chile Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo |
| Qatar | Poland | Congo, Democratic Republic of the |
|
Saudi Arabia Singapore |
Portugal Romania |
Costa Rica Côte d'Ivoire |
| South Georgia and The South Sandwich Islands | San Marino | Cuba |
|
South Korea Taiwan Taiwan, Province Of China Thailand United Arab Emirates |
Slovakia Slovenia Spain Svalbard and Jan Mayen Sweden |
Curaçao |
| United States | Switzerland | Egypt |
|
Turkey United Kingdom |
El Salvador |
|
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Eritrea Eswatini Ethiopia F.Y.R.O.M. Fiji French Guiana Gabon Gambia Georgia Ghana Grenada Guadeloupe Guatemala Guinea Guinea-Bissau Guyana Haiti Honduras India Indonesia Iran, Islamic Republic Of Iraq Jamaica Jordan Kazakhstan Kenya Kiribati Kosovo Kyrgyzstan Lagos |
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| Lao People ́s Democratic Republic | ||
| Laos Lebanon Lesotho Liberia Libyan Arab Jamahiriya Madagascar Malawi Maldives Mali Marshall Islands Martinique Mauritania Mauritius Mexico |
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| Micronesia, Federated States Of | ||
| Moldova, Republic of Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nepal Netherlands Antilles Nicaragua Niger Nigeria Niue North Macedonia Pakistan |
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| Palestinian Territory, Occupied | ||
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Papua New Guinea Paraguay Peru Philippines Pitcairn Reunion Rwanda Saint Barthélemy Saint Helena Saint Kitts and Nevis Saint Lucia Saint Martin Saint Pierre and Miquelon |
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| Saint Vincent and The Grenadines | ||
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Samoa Sao Tome and Principe Senegal Serbia Seychelles Sierra Leone Solomon Islands Somalia South Africa South Sudan Sri Lanka Sudan Suriname Swaziland Syrian Arab Republic Tajikistan |
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| Tanzania, United Republic of | ||
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Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine |
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| United States Minor Outlying Islands | ||
|
Uruguay Uzbekistan Vanuatu Venezuela Viet Nam Vietnam Virgin Islands, British Virgin Islands, U.S. Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe |
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Self-paced online training course including:
Any questions, please email us at support@zindiak.co.uk
The ITIL® 4 Drive Stakeholder Value course is designed for IT professionals working with stakeholders to co-create value. The benefits extend to anyone who manages customer journeys or expectations in their day-to-day role. On completion, you’ll understand how to manage key stakeholders, build trusted relationships, and shape customer demand. You’ll also be equipped to embed effective design thinking in your organisation.
The ITIL® 4 Specialist: Drive Stakeholder Value course requires you to have an ITIL 4 Foundation certification before you can enrol. This is to ensure a functional understanding of IT service management principles, best practices and concepts before moving on to more advanced qualifications.
Zindiak’s ITIL® 4 Specialist: Drive Stakeholder Value course offers approximately 15 hours of content, including 600 minutes of engaging video lessons. The course is self-paced, allowing for flexibility, so you can take longer or shorter than that if necessary.
When you’re comfortable with the learning materials, there’s a 90-minute, closed-book exam, which is available in nine languages. The exam voucher included with this course is valid for 12 months, giving you the opportunity to complete the course at your own pace.
The ITIL® 4 framework outlines a seven-step journey to co-creating value with customers. This journey covers everything from exploration and engagement to creating and delivering value. At all steps, the emphasis is on maximising stakeholder value by understanding both customer and user outcomes and experiences.
I am very impressed with the material for Prince2 and hugely appreciate the guidance i have received from Matt so far. Great job.
I was very impressed by how quickly I received the order. I had questions which were answered by the Chatbot and then the MD followed up with my later in the afternoon and reassured me I would receive in time. Would definitely use again
Great support and services!!!! Congratulations!!!!
I passed the ITILv5 foundation by watching only these videos. Thank you!
Simple to understand and to the point
Very well structured book. Easy to read. Hopefully will get me through the exam!
Easy to read, well detailed and self explanatory.
Smooth, hassle free service
I am very impressed with the material for Prince2 and hugely appreciate the guidance i have received from Matt so far. Great job.
I was very impressed by how quickly I received the order. I had questions which were answered by the Chatbot and then the MD followed up with my later in the afternoon and reassured me I would receive in time. Would definitely use again
