This set includes the 5 books related to ITIL 4: Monitor, Support and Fulfil:

• Incident Management: ITIL®4 Practice Guide
• Problem Management: ITIL®4 Practice Guide
• Monitoring and Event Management: ITIL®4 Practice Guide
• Service Desk: ITIL®4 Practice Guide
• Service Request Management: ITIL®4 Practice Guide

Each book is 50-60 pages long, provides practical guidance for the practice and is split into seven main sections, covering:

1. general information about the practice
2. the practice’s processes and activities and their roles in the service value chain
3. the organizations and people involved in the practice
4. the information and technology supporting the practice
5. considerations for partners and suppliers for the practice
6. information on assessing and developing the capability of the practice
7. recommendations for succeeding in the practice

Format: 

• A4

Condition:

Binding:

Pages: