In a world where AI is the default, ITIL AI Governance is the differentiator!

ITIL AI Governance (Version 5), developed with the contribution of our global community, combines deep industry knowledge with real-world insights. It is part of the evolving Global Best Practice ITIL framework and supports a holistic understanding of AI governance, combining proven principles with practical, role-aligned guidance. 

It is suitable for organizations of any size and any industry, in the public and private sectors, and is now essential for every AI-related role across the entire organization.

ITIL AI Governance includes guidance on how to:

• turn ambition into measurable, sustainable value and Return on Investment (ROI)
• be AI-native while remaining human-centric, so people stay in meaningful control of AI outcomes
• scale the use of AI responsibly and establish clear accountability and oversight for AI across the organization
• balance innovation, ethics, and compliance without compromising speed or agility
• speak a common language across teams to align governance, build trust, and accelerate success with responsible AI adoption. 

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